We promote safe shopping on the internet when buying

Safe Shopping

New Buckwheat Pillows provide this information for your safety and security

Your Payment
We prefer to use PayPal for our transactions as they are simple to use and are secure.Our paypal account is registered as Figure 1 our holding company and from where we operate our busines from. For further information about PayPal or any aspect of their very high security policies see below or visit PayPal.Your Payment

We prefer to use PayPal for our transactions as they are simple to use and are secure.Our paypal account is registered as Figure 1 our holding company and from where we operate our busines from. For further information about PayPal or any aspect of their very high security policies see below or visit PayPal.

At PayPal, your security is our top priority. PayPal Buyer Protection is offered as a way to make our online trading community even safer and more secure. With PayPal Buyer Protection, qualified purchases are eligible for up to £500.00 GBP coverage at no additional cost.

When a buyer files a claim through PayPal Buyer Protection, PayPal works with both the buyer and the seller to gather the details of the transaction. We investigate the facts of the case and make every effort to come to a fair conclusion.

Safe shopping on the Internet
Safe shopping on the internet by www.consumerdirect.gov.uk
Page last updated 31 February/March 2007

The increasing availability of the Internet and digital TV mean that it's now even easier to shop without leaving your home.

But as a consumer, you should still take care when paying for goods and services.

Before you buy

Paying for goods online

What to do if things go wrong

Where to go for help

Before you buy
Make a note of the company's contact details, including a street address and landline telephone number. Never rely on just an email address.

You should also remember that you may have to pay for shipping costs, customs duty, VAT, etc. All these hidden costs can push up the price of the goods or service. It should be quite clear if you are expected to pay any extra costs and VAT should be included in all prices quoted.

Paying for goods online
It may be worth paying by credit card. If the goods or services you are buying cost over £100 and you pay by credit card, you may be protected by the Consumer Credit Act. This states that the credit card company is equally liable for any defects. Therefore, should a problem arise, you can claim EITHER from the trader OR from the credit card company.

>>> Go to the Buckwheat Pillow shop >>>

Note that for this protection to apply, the contract price must be over £100. For example, if you buy a suit, the jacket of which costs £75 and the trousers cost £40, you would have protection. However, if you bought the items separately instead of as one suit, you would not be afforded the same protection as neither of the items amount to £100.

Problems can arise when the company you are buying from is based outside the EU. For example, a guarantee may not be valid in the UK, or the goods may not work in the UK. Although UK law may cover your contract, in practice it might be very difficult to get any money out of a company based abroad.

Top tips
Make sure that the web address of the page starts https:// before you enter any personal information or payment details. The 's' stands for 'secure'. There should also be a small padlock that appears in the bottom of your screen.
Always print out a copy of your order and a copy of the acknowledgement that you should receive.
Always check your bank statements carefully if you purchase something on the Internet.

You should never be asked to tell anyone your card's PIN number - even if they claim to be from your bank or the police. Never send your PIN number to anyone over the Internet.

What to do if things go wrong
If you buy goods on the Internet, you still have the same rights as if you were shopping on the high street, in relation to faulty or poorly described goods.

In addition, you are entitled to a seven working-day 'cooling off' period, as described in the 'distance selling' section of the factsheet Your right to cancel. (Please note that the rules for financial services (including consumer credit) may allow a different withdrawal period. Please contact Consumer Direct for further advice).

>>> Go to the Buckwheat Pillow shop >>>

Where to go for help
If you have any queries, or if you need more advice, please call Consumer Direct.

You can also find useful consumer information on the Consumer Education website.
This factsheet is intended to provide general information only, and should not be taken as a full statement of the law on this subject. Phone your local Consumer Direct centre, or contact an alternative consumer support service if you need further or more detailed advice.

© Crown copyright 2004

	Safe Shopping
	New Buckwheat Pillows provide this information for your safety and security
Your Payment We prefer to use PayPal for our transactions as they are simple to use and are secure.Our paypal account is registered as Figure 1 our holding company and from where we operate our busines from. For further information about PayPal or any aspect of their very high security policies see below or visit PayPal.Your Payment We prefer to use PayPal for our transactions as they are simple to use and are secure.Our paypal account is registered as Figure 1 our holding company and from where we operate our busines from. For further information about PayPal or any aspect of their very high security policies see below or visit PayPal.
At PayPal, your security is our top priority. PayPal Buyer Protection is offered as a way to make our online trading community even safer and more secure. With PayPal Buyer Protection, qualified purchases are eligible for up to £500.00 GBP coverage at no additional cost. When a buyer files a claim through PayPal Buyer Protection, PayPal works with both the buyer and the seller to gather the details of the transaction. We investigate the facts of the case and make every effort to come to a fair conclusion. Safe shopping on the Internet Safe shopping on the internet by www.consumerdirect.gov.uk Page last updated 31 February/March 2007 The increasing availability of the Internet and digital TV mean that it's now even easier to shop without leaving your home. But as a consumer, you should still take care when paying for goods and services. Before you buy Paying for goods online What to do if things go wrong Where to go for help Before you buy Make a note of the company's contact details, including a street address and landline telephone number. Never rely on just an email address. You should also remember that you may have to pay for shipping costs, customs duty, VAT, etc. All these hidden costs can push up the price of the goods or service. It should be quite clear if you are expected to pay any extra costs and VAT should be included in all prices quoted. Paying for goods online It may be worth paying by credit card. If the goods or services you are buying cost over £100 and you pay by credit card, you may be protected by the Consumer Credit Act. This states that the credit card company is equally liable for any defects. Therefore, should a problem arise, you can claim EITHER from the trader OR from the credit card company. >>> Go to the Buckwheat Pillow shop >>> Note that for this protection to apply, the contract price must be over £100. For example, if you buy a suit, the jacket of which costs £75 and the trousers cost £40, you would have protection. However, if you bought the items separately instead of as one suit, you would not be afforded the same protection as neither of the items amount to £100. Problems can arise when the company you are buying from is based outside the EU. For example, a guarantee may not be valid in the UK, or the goods may not work in the UK. Although UK law may cover your contract, in practice it might be very difficult to get any money out of a company based abroad. Top tips Make sure that the web address of the page starts https:// before you enter any personal information or payment details. The 's' stands for 'secure'. There should also be a small padlock that appears in the bottom of your screen. Always print out a copy of your order and a copy of the acknowledgement that you should receive. Always check your bank statements carefully if you purchase something on the Internet. You should never be asked to tell anyone your card's PIN number - even if they claim to be from your bank or the police. Never send your PIN number to anyone over the Internet. What to do if things go wrong If you buy goods on the Internet, you still have the same rights as if you were shopping on the high street, in relation to faulty or poorly described goods. In addition, you are entitled to a seven working-day 'cooling off' period, as described in the 'distance selling' section of the factsheet Your right to cancel. (Please note that the rules for financial services (including consumer credit) may allow a different withdrawal period. Please contact Consumer Direct for further advice). >>> Go to the Buckwheat Pillow shop >>> Where to go for help If you have any queries, or if you need more advice, please call Consumer Direct. You can also find useful consumer information on the Consumer Education website. This factsheet is intended to provide general information only, and should not be taken as a full statement of the law on this subject. Phone your local Consumer Direct centre, or contact an alternative consumer support service if you need further or more detailed advice. © Crown copyright 2004